CUSTOMER CARE

1. OUR PROMISE

Our customers are our main inspiration, we make it our highest priority to provide you, super cute & fun packed products with great value. We strive to build life long relationships with our customers and hope that you will be one of them, so please let us know if there is anything we can do to offer you better products and service.

2. PRODUCT DELIVERY

Within 24hours, after your payment has been cleared and received by Paypal, your orders’ download links will be emailed to your Paypal registered email address. In the event of product delivery delays for any reason we will inform you via e-mail as soon as possible.

3. PAYMENT

We accept payment through Paypal, its easy, fast and secure! Paypal allows payments via credit card, debit card, checking account or funds from your own Paypal account.

4. SALES TAX

Customers are responsible for any Sales Tax, Custom Fees or Duties in their respective countries. Please check with your local customs office about rules and regulations that may apply to you.

5. RETURN POLICY

Due to the digital nature of the products, we cannot offer refunds or accept exchanges. The products are sold AS IS and no alterations or changes will be made after your purchase. Before purchase, please carefully review:
• your product(s)’ descriptions, details & images
product & shop faq
Jinjerup Terms of Use
or if you any other questions not addressed on any of our FAQ, please contact us and we would happy to help with your queries.

6. PRIVACY POLICY & SECURITY

We place the highest care and concern for our customers’ privacy while shopping or browsing on our website. We will never share or sell our customers’ information to any third party and the information we collect is solely used to contact our customers about their order if necessary.

Jinjerup reserves the right to reject any order which raises security or safety concerns. Should there be any complications or irregularities involving any order, we will contact the customer before processing the order to protect his or her interests and ours.

7. ENQUIRIES & CONTACT

We are here to help if you have any further questions, comments or general feedback. We love to hear from you and will respond to all enquiries as soon as we possibly can—contact us here: jinjerup.shop[at]gmail[dot]com

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